Terms & Conditions

Home / Firewood & Landscaping / Ordering Online / Terms & Conditions

Firewood Order – Terms and Conditions

In purchasing firewood from us you are deemed to have read and agreed to the following terms and conditions:

Firewood Deliveries

Unless otherwise arranged we will always make contact with property owners prior to making a delivery. Booking a delivery time online is only a request and times are not confirmed until you receive booking confirmation from a member of our team.

Delivery location on your premises is at the discretion of the delivery driver. Please be aware in wet conditions the truck may not always be able to able to drive on grassy areas.

All firewood is advertised by the “Thrown” cube i.e. the volume the firewood fills when it is dropped into a container which measures 1 cube (1m x 1m x 1m).

Firewood Pick Up

Firewood can be sold online and picked up from our yard in Onslow Street and must be specified when placing the order. Wood can be sold by the bag, half cube, and cubic metre.

Firewood Payment

All firewood is expected to be paid for either before or upon delivery. Payment options include, credit card, direct debit or cash on delivery. Delivery trucks do not have EFTPOS on board so payment must be sorted in advance. Payment methods include EFTPOS at the yard, Credit card (Either via web site or at the yard), or direct credit. Direct credit payments must have a delivery address included in the payment reference or the payment can be lost.

Stock Availably

Stock availably can change without notice, although we endeavour to keep stock levels updated we retain the right to cancel orders based on products selling out, even if order has been confirmed and payment received. Order cancellation will result in a full refund. Availability is only within Invercargill and the surrounding suburbs.

Refund Policy

Orders can be cancelled with a full refund prior to the wood being loaded onto our delivery truck.

Cancellation policy

Orders can be cancelled with a full refund prior to the wood being loaded onto our delivery truck. This must happen via phone. We will ring before the wood is loaded up to confirm delivery, unless arranged otherwise. If the load is delivered to the premises after the order was confirmed and the wood is tipped off the order cannot be cancelled and full payment due. It is your responsibility as the firewood purchaser to confirm you are happy with wood quality before it is delivered, our yard is open for firewood inspections during normal business hours.

Firewood Dryness

Although all split firewood is seasoned, it is stored outside meaning it could be rain wet depending on the weather conditions. Parklands recommends you buy your firewood in advance and store under cover to ensure it will be completely dry come time to burn.

Privacy Policy

Parklands is committed to protecting your privacy. We constantly review our systems and data to ensure the best possible service to our customers. We will not sell, share or rent your personal information to any third party. Emails sent by this company will only be in connection to the products and services which we provide.